Support

Already sent or received a card? The fastest way to get help is from inside the app or your dashboard — we can see your order and reply directly there.

• Mobile app: Profile → Support → Contact support
• Web dashboard → Suggestions & feedback

Not signed in, or don’t have an order yet? Email us at hello@loved.comand we’ll get back to you.

My card hasn’t arrived

Delivery timeframes shown at checkout are estimates, not guarantees — postal delays can happen. If it’s been noticeably longer than expected, contact us with the recipient’s name or order details and we’ll look into it.

Refunds and reprints

If a card arrives damaged, is lost in the post, or was never dispatched due to an error on our side, we’ll make it right with a reprint or refund. We don’t refund a card that was correctly sent to the address and details provided, or one that’s already been delivered. See our Terms for the full policy.

A reply isn’t showing up

A recipient’s text, voice, or video reply usually appears within a few minutes. If it’s been longer, contact us with the sender or recipient name and we’ll check on it.

Deleting your account or data

From the mobile app: Profile → “Delete account.” You can also email us to request deletion, or to access, correct, or export your personal information. See our Privacy Policy for details.